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FREQUENTLY ASKED QUESTIONS

You can make a reservation through our website, if you become a Q Hotels member you receive a discount, or if you prefer, you can call our reservations department or reception directly to make a reservation.

If your reservation is flexible and is still within the cancellation period, you can easily modify it using your booking tracking number through your booking intermediary, either the hotel's website or another intermediary such as Booking. If you are not within the cancellation period or have a non-refundable reservation, you will need to make a special request through your intermediary or by calling the hotel reception.

You can book by both methods. The phone number to book at Cortijo de Zahara is 956 43 94 56.

Yes, we have flexible and non-refundable rates. The latter are usually cheaper, but you must pay the full amount of your stay at the time of booking and cannot be modified or cancelled free of charge (except in exceptional cases). Flexible bookings can be cancelled or modified up to 1 week before arrival. That is, if your booking is for July 9th, you have until 11:59 p.m. on July 1st to modify or cancel your reservation. After that date, you will automatically be charged the first night of each room in your reservation (for one room, 1 night; for two rooms, the first night of each room, i.e., 2 in total; for three rooms, 3 nights, etc.).

No, we require a credit card as a guarantee for flexible bookings. The first night will be charged to the card you provided.

Yes, it is possible. Connecting rooms are superior rooms. To reserve them, you must call the hotel reception directly, as they are subject to availability.

Sure, just indicate the name of the person who will be staying in the comment or create the reservation directly under the name of the person who will be staying.

Non-refundable reservations must be paid in full prior to arrival. For flexible reservations, the first night's deposit must be paid one week prior to arrival, and the remainder can be paid upon arrival.

Of course, if you have any problems making a reservation on your own through our website, please contact our reservations team or contact the reception team via email: info@elcortijodezahara.com

Yes, you can receive packages, but it is very important that you inform reception in advance.

There is no additional cost because pets are not allowed.

Breakfast is from 8:30 to 11:00 in the morning

The hotel has parking spaces for people with reduced mobility.

At La Bodedga restaurant. Reservations are required during high season.

The hotel has three covered parking spaces, all free for our guests. We also have outdoor areas where you can also park for free.

Except for the standard rooms, all our rooms have a balcony or terrace.

No, we do not accept pets, except guide dogs.

No, we do not have designated pet areas.

The hotel offers cribs, free of charge, and triple rooms. Both must be requested by calling the hotel reception.

Of course, you can request it at reception upon arrival.

No, the hotel does not offer this service.

Yes, breakfast has options for vegans, vegetarians and celiacs.

Yes, we have children's menu options. The MP children's menu works the same as the adult menu, but this one comes with a €12.50 discount per child per day.

Half-board includes breakfast and dinner or breakfast and lunch. Breakfast is buffet-style, and dinner is à la carte, using a credit system. Each adult receives €25 daily to spend on the restaurant menu, excluding drinks. If you exceed €50 (for two adults), the remainder will be automatically charged to your room.

We have a desk with information on activities and routes in the area. Our receptionists will also be happy to provide recommendations on restaurants and places to visit.

Yes, breakfast has options for vegans, vegetarians and celiacs.

The hotel has a luggage storage facility where you can store your luggage until check-in time. Simply inform the reception team of your request upon arrival, and they will direct you to where you can store your luggage.

No, you cannot book in advance.

Half board is à la carte, not a menu.

Early check-in depends on whether the property has clean rooms; if so, it is possible. Late check-out depends on daily room availability. You can inquire at reception about availability the day before your departure. The fee for late check-out is €10 per extra hour.

Breakfast is included in all our reservations.

Yes, the hotel has three swimming pools. Two in the bar area and one in the sky bar. The pools are open from 11:00 a.m. to 9:00 p.m., and the sky bar pool is open from 12:00 p.m. to 9:00 p.m.

No, drinks are separate.

Our hotel does not have electric charging points.

We have 3 covered parking spaces and an outdoor area.

Yes, the hotel provides pool towels. Towels are subject to a coin exchange system, which will be given to you upon check-in if you need them.

Yes, you can leave your car in our parking lot for a few hours.

Breakfast is buffet style.

Yes, the restaurant is called La Bodega and reservations are required. You can do so by calling 956439456.

Parking is free for our customers.

The card you provided when making your reservation has likely been declined. Reception will contact you to arrange payment for your reservation.

The hotel is divided into 4 buildings, 3 of them with two floors and one with a ground floor.

There is a bus stop just a few meters from our hotel.

As long as your total reservation doesn't exceed €1,000, you can pay in cash.

Yes, the hotel has free Wi-Fi; no password is required. Reception will tell you the network name and how to connect.

Our parking is inside the hotel.

Check-out is at 12:00, but late check-out may be possible depending on availability. Ask at reception in the morning of your departure if a late check-out is possible. They will be able to confirm whether or not it will be possible and the cost.

Check-in is from 3:00 p.m.

No, the spa is operated by an external company and has an additional cost of €5 per person per day.

The wellness area cap costs €3. Remember that access to the wellness area costs extra in addition to the cap.

We don't have a buffet restaurant, but you can enjoy La Bodega Restaurant at El Cortijo de Zahara. It stands out for its masterful fusion of exotic flavors with the typical aromas of traditional Mediterranean cuisine. The exquisite attention to detail creates a unique culinary offering in an unbeatable setting. Reservations can be made by calling (+34) 956 43 94 56.

Of course, if you have any problems making your reservation on your own through our website, please contact our reservations team or contact the reception team via email: info@hoteltarifalances.com or info@hoteleventtarifa.com

Our hotel does not offer full board, you can only book bed and breakfast or half board (breakfast and dinner).

Breakfast is buffet style and offers options for everyone.

No, cribs are free of charge, but triple rooms are. Children over 3 years old pay 25% off the price and adults pay 50%. Please check with the hotel reception.

In Spain, the documentation required for hotel check-in is regulated by law and typically includes the following: DNI or NIE, passport, or identity card.

No, smoking is not allowed in the hotel, so we do not have non-smoking rooms.

The hotel does not offer this service, but reception (info@elcortijodezahara) will be happy to help.

Yes, we have room service for an additional cost of €10.

Yes, ask at reception for prices.

Breakfast hours are always from 8:30 to 11:00

No, the hotel only offers half board.

Half-board includes breakfast and dinner or breakfast and lunch. Breakfast is buffet-style, and dinner or lunch is à la carte and operates on a credit system. Each adult receives €25 daily to spend on the restaurant menu, excluding drinks. If you exceed €50 (for two adults), the remainder will be automatically charged to your room.

If you are unable to attend the buffet breakfast, you can order a picnic to take away, but you must inform reception before 9 p.m. the day before.

If you cannot have breakfast during the normal hours of 8:30 to 11, you can request a picnic, just let reception know the day before before 9 p.m.

All our rooms have a minibar and hairdryer. Only the Superior Junior Suites and Premium Suites have a coffee maker.

The hotel has rooms adapted for guests with reduced mobility. To reserve and for more information, please contact reception at info@hotelcortijodezahara.com

Children under 3 years old stay free, while those over 3 years old incur an additional charge of 25% of the total reservation.

Breakfast includes a hot and cold section. Fruit, a variety of breads, cold cuts, juices, yogurts, etc.

Flexible rate reservations can be modified or canceled free of charge 7 days before arrival. Non-refundable reservations cannot be modified or canceled free of charge at any time.

Yes, you can park on the streets near the hotel.

Breakfast is served in the breakfast room, which is located on the ground floor of Block 2.

Yes, the hotel offers a laundry service. You'll find a bag and a price list in your room's closet. Once you've filled out the form, you can leave it next to the laundry bag on your bed, and our staff will collect it. Your laundry will be ready within 24 hours.

Yes, the hotel has a small wellness area, for an additional charge of €5 per person per day. Massages and beauty services must be booked directly at the spa or by calling 673919365. We do not have a gym.

Breakfast is from 8:30 to 11 a.m. and dinner is from 8:30 to 10:30 p.m. in low season and from 8:30 to 11 p.m. in high season.

We have dishes on the menu that can be adapted for children. You can view the menu on our website: www.elcortijodezahara.com

Yes, you can request this service for a cost of €10.

All our rooms face the sea. Standard rooms and junior suites do not have views. For more information, please contact reception.

Yes, the hotel has rooms with double or single beds. This request is subject to availability. You can check with reception.

Yes, the hotel has a luggage storage facility where you can store your luggage while you wait for your room to be ready.

Yes, with the MP voucher option you can choose between lunch or dinner, by notifying reception in advance.

No, we do not accept pets, except guide dogs.